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Return Policy

If you are not pleased with your purchase, we are glad to refund your money, less any applicable shipping and restocking fee listed. Please read the following RMA policy:

  • Products are returnable except special or custom or used orders.
  • Product may be returned within ten (10) days of invoice date with the approval of BuyLockBox.com in new condition.
  • The product has not been installed and is returned in the original packaging supplied by the manufacturer in new condition.
  • Customer has ten (10) days from invoice issue date to return product.
  • Customer must contact us to file out a RMA Request. RMA# will be issued when customer agrees to our return policy.
  • All returns must be shipped freight PRE-PAID by the customer.
  • The RMA# must be visible on the outside of the carton. A copy of the RMA must be in the box of return product. Packages delivered to BuyLockBox.com without a RMA # will not be accepted.
  • You should return all the parts that BuyLockBox.com included with the product.
  • For promotional, special made items and food products, all sales are final.
  • Refund will be issue based on the invoice price at the time of sale, and we will refund the amount to the same credit that you make the purchase. A 30% restocking will be assessed.
  • Order cancellation or modification request prior shipment by customer that involved a refund subject to a 5% processing fee for a mininum of $5.
  • BuyLockBox.com should not liable for any incidental or consequential damage resulting from the products or use of the product.
  • BuyLockBox.com WILL NOT be held responsible for any labor, installation and/or replacement charges sought after by the purchaser or a third party.
  • Any items returned to BuyLockBox.com without approval and RMA# will not be accepted and returned at the customer's expense.
  • All BuyLockBox.com's products are warranted, however any tampering will void the warranty.
  • All returned items must be unused product, sent complete, with original packaging, without missing parts.
  • BuyLockBox.com will not refund any shipping charges based on finish expectations or color variations as viewed by a computer monitor or by error in intended use.
  • Shortage claims must be made within three (3) days from the date of material receipt. BuyLockBox.com will not be responsible for any claims made after three (3) days from the date of material receipt.
  • Non-receipt claim must be filed within ten (10) days of invoice date. By shipping with USPS, you agreed to release of liability of lost or damaged shipments.
  • BuyLockBox.com shall have no obligation under this warranty for damages caused by abuse, temperatures below 33F and above 180F, misuse, accident, improper installation, salt water damage, unauthorized repair, normal wear and tear or damage during shipping.
  • Products returned that have been installed, missing or damaged packaging, open screw hardware packages, and/or missing parts, will be accessed a restocking fee that will vary from 30% up to the full purchase price. If you return arrives with internal damage you will be notified and you will have the option to file a claim with your shipping agent.

* This warranty is in lieu of all other warranties, expressed or implied, including by not limited to the implied warranties or merchantability and fitness for particular purpose.

 

[ File an RMA Request ]